Frequently Asked Questions

Welcome to our FAQ page! We know that shopping for Pokémon cards can be both exciting and, at times, a bit overwhelming. That's why we've put together this comprehensive list of frequently asked questions to help you navigate your shopping experience with ease. Whether you're curious about our products, shipping policies, or simply need guidance on the best way to grow your collection, we're here to help. Feel free to browse the questions and answers below, and if you still need assistance, don't hesitate to reach out to our friendly customer support team. Happy collecting!

For all questions and concerns, please contact us.

Filter by Topic
All
  • All
  • General Questions

Need More Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

At our store, you can find a variety of Pokémon cards, including vintage cards from the Wizards of the Coast era, recent releases from the Sword & Shield series, graded cards, promotional cards, and more. We offer a diverse range of cards to suit every collector's needs.

Absolutely! We work with Pokémon's authorized distributors to ensure it is 100% authentic. All of our graded cards also come with a verification certificate number that you can look up in the designated database by PSA, CGC, etc.

We accept a variety of payment methods, including major credit cards. Our secure checkout process ensures a smooth and safe transaction and is hosted by Shopify, the leading eCommerce platform.

We ship all orders to both North America destinations. Shipping fees and delivery times may vary depending on your location and the shipping method chosen. We strive to ship your order within 3 business days.

Due to the nature of collectible items, all sales at this store are final. However, we offer a 100% Happiness Guarantee to ensure customer satisfaction. If you encounter any issues with your purchase, please contact our customer support team, and we will work with you to resolve the problem.

To stay informed about new arrivals, promotions, and events at the this store, you can subscribe to our newsletter, follow us on social media, or regularly visit our website for updates.

We're sorry to let you down, but we are only shipping to United States and Canada. However, this could change in the future, so stay tuned to our announcements.